We are really sorry to bring you so much trouble. To keep you payer account from being stolen or used illegally, sometime we might need you to provide copy of a credit card & drivers license/id to verify my identity. You might feel weird or ridiculous about this. You might be thinking what on earth are you doing this? I paid and you received money. Just give me my ordered gold. We totally understand why you feel about this. There're too many scammers lurking around, it's the only way to safeguard your account.
If you were asked to do this, please don't get mad. We can assure you we only ask you to do this for once, after confirm everything is wrong and your account is perfectly safe, you can get some extra free credits as our compensation for all the trouble we make you suffer. Our reputation is based on trust and we would never ever violate that. As for the private info you provide, we will keep them to ourselves and never reveal to others. Order confirmation is only to protect your shopping security.